Support Genie | About

It's time for customer service to catch up to the 21st century.

Strengthen your relationships with your clients while increasing revenue for your business. Support Genie is the omni-channel customer support solution for IoT devices.

How it all began?

Over the past twenty years, the world has seen major changes in the way we communicate. Today, new technologiesare influencing consumerbehaviorand their preferences. Customersdemand an easier, more effective and quicker response totheir issueswith consumer technology. Yet, many companies are not providingan updated support solutionto their complex issues.

The misconception that e-mail or phone-based solutions are still relevant is far from truth.The complexities of new technology require more resourcesbecausemany issues are often visual in nature.

We recognized this limiting factor and built a platform that brings customer service departments into the 21st century.

A powerful platform was designed to meet the demands of today’s end user by streamlining common communication channels andadvancements in artificial intelligence technology.

Customer support teams have the ability to quickly engage withvideo chat, live chat, email, text, and more, routed through an efficient ticketing system and accessible from a beautiful user interface.

Our AI chatbot technology is designed to pair effortlessly with customer service teams to deliver an immediate response to de-escalate quicker, improve retention and increase customer satisfaction.

Get Started Today

Use Live Chat, Phone or Video to strengthen your client relationships while increasing revenue for your business