Features of AR Genie Peer-to-Peer Remote Assistance

Connect right away using a smartphone.
Easy to use visual guidance through 3D annotations, drawings, highlights, text, arrows, and circles over real-world objects.
Personalized and secure interaction in real-time.
Quickly training and assisting employees.
Cost Effective.
Enhance Customer Satisfaction.
Support iOS and Android mobile devices.

HOW IT WORKS

AR Genie's peer-to-peer connectivity app, powered by Augmented Reality, allows anyone to connect for remote visual assistance using their smartphone. AR Genie remote visual assistance allows people to interact and resolve problems in real time. Allowing them to annotate on live video and combining chat with live video, audio, and file sharing facilitates the identification and resolution of issues.

Connect

AR Genie helps you connect with an expert to help you solve the problem you might be facing.

Identify

You can talk to the technician and add text or shapes to pinpoint the problem if needed so that the technician can identify the issue.

Assist

After identifying the problem the technician can assist you with annotations about what you are required to do to solve the issue.

Resolve

That's how AR Genie makes it convenient to solve problems and also helps reduce the time by virtual assistance help.

AR Genie Peer-to-Peer app

Using the mobile-to-mobile AR Genie app, experts can connect with other users to provide quick, easy, and secure visual assistance through a smartphone.
And can also remotely diagnose and help fix issues through annotations by combining chat with live video, audio, and file sharing.

Field Service

Engineers can remotely assist customers in resolving issues using the AR Genie remote assistance app without incurring travel costs saving time and money.
‍

Customer Service

Agents providing technical support do not require pricey laptops or desktops. A smartphone can help solve problems quickly and easily with the AR Genie peer-to-peer app.