Your Customer is at the Center of Everything You Do
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Augmented reality offers new opportunities that allow your customers to orientate and highlight key features of your products or perform DIY installation or maintenance.
Customers receive guidance on operating your product before installation with augmented reality on their smart phone or tablet.
Resolve issues quickly without external assistance or without referencing a multiple-page paper manual.
Use Natural Language Understanding (NLU) and Artificial Intelligence to provide you with a chatbot that will answer customers queries.
The more the data it receives gets, the smarter the chatbot becomes, and makes it easier to scale your customer support team.
Engage with audio, text and visual aids in to facilitate customer issues with ease.
Mobile apps can securely bridge communication with a live video stream so that support specialists can properly visualize and diagnose hardware issues.
Support Genie is the tool of choice for hardware and consumer electronics.
Automate hardware support and streamline customer communication.
Affordable AI solution to implement into your customer support process.
Optimize for customer satisfaction, higher brand engagement & revenue growth.
Support team multimedia access portal
Smart chat widget with video & annotation features
Live chat with pictures or video with customers
Omnichannel ticketing system
Auto sorting on assigned issues
Dedicated account representative
Unlimited Access Logins
SDK Integration for native app
Mobile customer app
Whatsapp integration
Facebook integration
MMS/SMS integration
Automized Company FAQ with Chatbots
Visual Assistance/Live Video
Unlock augmented reality features
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