Live visual assistance
for customer support

Meet your customers anywhere to resolve
complex issues with your hardware and IoT connected devices.
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video support

Smart links for video support

Provide your customers with answers to their complex issues with IoT hardware and connected devices with live video assistance.
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Annotate images from
live video

  • Link customers with your support team to visually get a better scope of product issues with live video.
  • Screenshot & highlight troubled areas with shapes or instructional text.
  • Send annotated images back to the customer with step-by-step instructions.
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capture image
video support

Leverage video support within your product app

Add chat capabilities and live visual assistance to your existing customer app with an SDK.
  • Adaptable to any mobile app for an enhanced customer experience.
  • Java/Kotlin based SDK available for Android apps.
  • Objective C & Swift support for iOS apps.
  • Compatible with Android > 5.0 & iOS > 9.0.
  • Back-end integration for live video and real-time chat.
  • Video support will reduce your average response time by 300%.
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Why your team will fall in love with SupportGenie?

Improve your team's communication and productivity

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